Customer Terms

Customer Terms
1. Definitions and Interpretation

1.1 The following definitions, unless the context requires otherwise, apply to these Conditions:

"we", “our” or "us": means Ltd a company registered in England and Wales under company number 7814907, with its registered address at Suite 1 Clare Hall, St. Ives Business Park, Parsons Green, St. Ives, Cambs PE27 4WY.

"you" or "your": the person, company or other type of organisation that obtains a quote for boiler servicing/repair/landlord certificate;

‘Customer’ means - person, persons, companies or other organisations using the Services of the Company in order to be introduced to and/or use the services of Boiler Service/Repair Engineers;

"" means our website at, and the services which are (from time to time) accessible at our website

"Conditions": means these Terms & Conditions;

"Supplier": means the boiler service engineer or company that enters into a Contract with you to provide the Service;

"Supplier Conditions" means the terms on which the relevant Supplier will supply the Service to you;

1. Introduction Service: Boiler/Aga Servicing/Repair

1.1 You can use to obtain free, no obligation quotes for a boiler/aga service/repair. These Services are not provided by us or on behalf of us but are provided by third parties over whom we do not have any control. does not recommend or endorse any specific Supplier. It is your responsibility to satisfy yourself that you wish to obtain the Service before doing so.

1.2 If you wish to proceed with a boiler/aga service/repair using an engineer introduced via the website, details of your request will be passed to a local boiler service engineer (in the area where you are based) who will contact you to arrange a mutually suitable time for the Service/repair to be undertaken. If this cannot be arranged the order is cancelled with no fee payable.

1.3 If you wish to proceed with the boiler/aga service/repair by the relevant engineer, you will be contracting with them on the basis of the engineer's terms and conditions. It is your responsibility to ensure that you understand and agree with those terms and conditions before entering into a contract to obtain that Service/repair. We are not responsible for any loss or damage you may suffer or incur in connection with the terms and conditions or for any acts, omissions, errors or defaults of any third party in connection with those terms and conditions or the provision of the Services. We do not vet or inspect the relevant Service providers other than to validate their registration with either Oftec or Gas Safe Register when they join and in this regard we operate akin to a directory. It is your responsibility to satisfy yourself that you are happy for the engineer to carry out your boiler service/repair. It is recommended that prior to the service/repair being carried out, you ask the engineer to provide you with his identity card and valid registration with either Oftec or GasSafe.

1.4 Prices quoted on for the Services/Repairs/Landlord Certificates are set by the relevant service engineers based on a standard non condensing boiler or AGA. The final charge will depend on the work carried out and any replacement parts installed. We cannot accept liability for any issues arising from any charges incurred by you in connection with the Services/Repairs.

1.5 You will pay the service engineer directly. No payment details will be requested from us at any time. We merely provide an introductory service and we receive a fee from the relevant Service provider for facilitating the introduction to you.

1.6 For the avoidance of doubt the responsibility for all aspects of quality and safety of the boiler/Aga service/repair rests with the Service provider and not with us. Any questions or complaints should be raised directly with the relevant Service provider.

1.7 A service is booked on the understanding that the boiler is in working order. If, when you speak to the engineer you advise him that the boiler is not working or if he attends your property to find it is not working he reserves the right to vary his price to a callout charge plus the cost of any subsequent work required.

1.8 A repair is booked on the basis that you will be charged a call-out fee to include provision for the first hour of time on site at your property. Any subsequent labour charges will be charged at the price quoted per hour and will be agreed between you and the engineer prior to the additional work being carried out. Prices quoted do not include any parts that may be required to make the repair.

2. General

2.1 Written Communications

Applicable laws require that some of the information or communications we send to members should be in writing. When using, you accept that communications with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your legal rights.

2.2 Notices All notices given by you to us must be given to MyBoilerService at or MyBoilerService, First Floor, Raleigh House, Compass Point Business Park, St Ives, Cambridgeshire, PE27 5JL. We may give notice to you at the e- mail address provided to us when requesting a quote or booking a Service. Notice will be deemed received and properly served immediately when posted on, 24 hours after an e-mail is sent and in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

2.3 Events outside the control of

2.3.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control (each a "Force Majeure Event").

2.3.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; and

(f) the acts, decrees, legislation, regulations or restrictions of any government.

2.3.3 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which its obligations under the contract may be performed despite the Force Majeure Event.

3. Changes to these terms

3.1 We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

3.2 Changes to

We may update from time to time, and may change the content and features at any time. However, please note that any of the content on may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that, or any content on it, will be free from errors or omissions. will, from time to time, be unavailable, as a result of planned or unplanned maintenance or amendments.

3.3 Accessing

We do not guarantee that, or any content on it, will always be available or be uninterrupted. We reserve the right to withdraw or amend the services or goods provided through and/or your access to it at any time and without notice.  

Access to is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of without notice. We will not be liable to you if for any reason is unavailable at any time or for any period.



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Need some help?

Call us FREE on 0800 080 7875

Have you visited our Help and Advice pages?

Alternatively, to fill out our contact form click here.

Reg. office: Suite 1 Clare Hall, St. Ives Business Park, Parsons Green, St. Ives, Cambs PE27 4WY.

Registered in England & Wales no. 7814907.

© 2021 MyBoilerService Ltd. E&OE. All rights reserved.