Customer FAQs

Is MyBoilerService.com FREE to Use?

Customer FAQs

Yes, our quick, convenient service is 100% free to use - there are no monthly fees or upfront costs. Simply enter your details to view quotes from engineers in your area, compare prices and then book direct with your preferred company. Once the service has been completed to your satisfaction, you will be asked to pay your engineer directly, or be invoiced for their work.  

What Will Happen Once I Have Booked a Service?

Once you have booked your service you will receive an email from MyBoilerService.com confirming your booking, together with the engineers name and contact details. The engineer will contact you within 48 hours if you have booked a service or landlord safety certificate, or within 1 hour (8am to 5pm) if you have requested a boiler repair, to confirm your booking and arrange a convenient time to complete the work.

How Will I Be Contacted?

The engineer that you have chosen to carry out the work will contact you by telephone. 

How Can I Be Sure That the Engineers Are Qualified to Carry out the Service?

By law, anyone carrying out a service or repair on a gas boiler, oil boiler or AGA in the United Kingdom, Isle of Man or Guernsey, must be registered on either the Gas Safe or the OFTEC register. MyBoilerService.com only works with qualified, registered Gas Safe or OFTEC engineers. We track and verify the registration number of every one of our engineers to ensure that you receive a reliable, qualified, engineer, every time you book through us.

How Often Should My Boiler Be Serviced?

>Manufacturers usually recommend that your boiler is serviced annually.

What Is Included in My Service?

This will depend of your appliance. See our oil boiler service page for full details of what is included in an oil boiler service and our gas boiler service page to find out what a gas boiler service involves. If you have an AGA, please refer to the AGA servicing page. 

When and Who Do I Pay for the Work?

You do not pay for your service upfront, instead, once the work has been completed to your satisfaction, you will be asked to pay the engineer or company directly.

 

 

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Customer testimonials
Customer testimonials

Need some help?

Call us FREE on 0800 080 7875

Have you visited our Help and Advice pages?

Alternatively, to fill out our contact form click here.

Registered office: Bankside 300, Peachman Way, Broadland Business Park, Norwich NR7 0LB.

Registered in England & Wales no. 7814907.

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